Rest assured that our organization has been preparing for disruptive scenarios such as the COVID-19 outbreak. While coronavirus undoubtedly has the potential to impact healthcare facilities and physicians around the world, it has no effect on our commitment to you. As a traveler, you are part of the CHG Healthcare family. And we take care of our own. Please know that your health and safety are our top priorities. No matter where in the world your healthcare assignments take you, we’ll have your back the entire time.
Here are answers to some of the most common questions we have received.
Q: I have traveled abroad or in high-risk areas in the past 30 days. Can I still work my assignment?
A: You will be required to fill out a screening questionnaire prior to your assignment start. We will review your history, discuss your circumstances with the hiring facility, and provide further guidance. If you visited one of the high-risk locations, you will be asked to self-quarantine for 14 days and if necessary, we will delay your start date.
Q: What is this screening questionnaire that I have been requested to fill out?
A: The screening questionnaire is being required for all travelers starting an assignment on or after March 16. It is due prior to your start date. This helps ensure you can start your assignment as planned and allows us to provide accurate information to the healthcare facility. Please note that if anything changes from your original screening questionnaire before you start your assignment, you will need to notify us of those changes.
Q: Should I avoid additional travel before my next assignment?
A: You should avoid high-risk locations. Some healthcare facilities are delaying start dates for any travel outside of certain countries or within other high-risk areas within the 30 days prior to a start date. The CDC is currently recommending deferring all cruise ship travel worldwide, especially for those with underlying health issues. We are also asking all physicians on assignments to limit their out of country travel.
Q: Do I need to get tested for coronavirus (COVID-19) prior to starting my assignment?
A: No, unless you are showing symptoms or the facility requires testing.
Q: What if I am uncomfortable flying right now?
A: We understand that there is some concern about flying. However, airlines are taking extensive precautions to make it safe (here are the plans in place with Delta, American, and United). Additionally our Travel team is not booking flights that pass through high-risk airports.
Q: How do I protect myself while on assignment?
A: The international facilities that we partner with are on high alert and are taking precautions to ensure physician safety. We have also requested that all of our partners have protocols in place and proper personal protection equipment (PPE) available.. Please ask for these plans at the start of your assignment. There are also many resources on the CDC and WHO websites, including this document about how to protect yourself, and these frequently asked questions.
Q: What if I get to my assignment and am put into quarantine or become infected? Will I get paid and will my accommodations be covered?
A: We will evaluate the risk of this occurring prior to you traveling to your assignment location, as we know being quarantined at home is preferred. If you are quarantined or become infected while on assignment, rest assured that we will take care of you. We will cover your accommodations and incidentals. Depending on the assignment, it may also include compensation during the quarantine/infection period. We will also coordinate with the facility and the local health agency to ensure you get the appropriate medical care.
Q: Who do I call if I have additional questions about my assignment or my travel?
A: Should you have concerns about your assignment or how the facility is handling coronavirus (COVID-19), please contact your consultant or recruiter. They will be your main contact prior to or during assignments.